Terms of Service

1. Agreement to Terms

By accessing or using OhioVoiceAI services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

"OhioVoiceAI" refers to the AI-powered customer communication service operated by OhioVoiceAI and its affiliates.

2. Description of Services

OhioVoiceAI provides AI-powered customer communication agents that handle conversations across multiple channels including phone, SMS, email, web chat, WhatsApp, Facebook Messenger, Instagram, and TikTok on behalf of your business.

The Services include: AI agent configuration and deployment, multi-channel conversation handling, lead capture and appointment scheduling, conversation analytics and reporting, knowledge base training, and human escalation capabilities.

3. Account Registration

To use the Services, you must provide accurate and complete registration information, maintain the security of your account credentials, and accept responsibility for all activity under your account. You must be at least 18 years old and have the authority to bind your business to these Terms.

4. Launch Special Program

If you participate in the Launch Special program: You receive 50% off standard pricing for the first 3 months. You agree to provide a video testimonial after 90 days (subject to your satisfaction), allow a case study (subject to your approval), and provide regular feedback. Limited to 10 partners. After the discount period, standard pricing applies. You may cancel at any time.

5. Acceptable Use

You agree not to use the Services to violate any laws, transmit harmful content, impersonate others, send spam, interfere with the Services, or use them for any illegal purpose.

6. AI Service Disclaimers

The AI agent is software and may occasionally produce incorrect responses. OhioVoiceAI is not liable for decisions made based on AI-generated responses. You are responsible for reviewing AI performance. The AI is not a replacement for professional advice (legal, medical, financial). Do not rely on the AI for emergency services or life-critical situations.

7. Your Data

You retain ownership of all Training Data you provide and all conversation data. OhioVoiceAI may use anonymized, aggregated data to improve the Services. We will not share your identifiable data with third parties except as necessary to provide the Services. You may request a data export at any time. Upon termination, data is available for export for 30 days.

8. Third-Party Services

The Services integrate with OpenAI (AI models), Twilio (phone/SMS), ManyChat (WhatsApp/Facebook/Instagram/TikTok), and Chatwoot (web chat). Your use of these integrations is subject to their respective terms. OhioVoiceAI is not responsible for the availability or terms of third-party services.

9. Pricing and Payment

Pricing is as agreed in your service agreement. Payment is due monthly in advance. Prices may change with 30 days' notice. Third-party costs (Twilio per-minute charges, ManyChat subscription, etc.) are separate.

10. Limitation of Liability

To the maximum extent permitted by law, OhioVoiceAI's total liability is limited to the fees you paid in the 3 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption.

11. Termination

Either party may terminate with 30 days' written notice. We may suspend immediately for Terms violations. Upon termination, your data will be available for export for 30 days.

12. Intellectual Property

OhioVoiceAI retains all rights to the platform and technology. You retain all rights to your Training Data and business content. The HAI Methodology and BOB Platform are open source.

13. Changes to Terms

We may update these Terms with 30 days' notice. Continued use after changes constitutes acceptance. Material changes will be communicated via email.

14. Governing Law

These Terms are governed by the laws of the State of Ohio, United States.

15. Contact

For questions about these Terms, email hello@ohiovoiceai.com or visit ohiovoiceai.com.